Groopz

What if you built an eStore, stocked it with merchandise, setup a secure checkout system, began your marketing and advertising and then ignored every prospective customer that came by?

That's exactly what happens every single day on the Web. More than just reactive live customer support, Groopz v2.0 allows you to monitor your web site's prospects in real-time, assess the likelihood they will purchase, and then PROACTIVELY greet visitors with a digital handshake. Chat, interact, and guide customers through your web site by pushing them information, files, and web pages. Best of all, there is no software for your web site visitors to download. They simply show up, and you can contact them.

Proactively Contact Visitors on Your Web Site
Arguably the most powerful feature of Groopz v2.0, your sales personnel can decide to contact any visitor currently on the website. You decide what criteria are used to identify your best prospects. Once these criteria are met, simply click on the customer in the Groopz interface and offer the digital handshake. You are on your way to heightening their confidence and closing more sales!

Live Customer Assistance
At any time a site visitor can request help. Once a request for assistance is issued, Groopz determines which operator should be paged based on a variety of factors including the availability of the sales rep, their area of expertise, number of customers they are currently assisting, even the rep's unique ability to handle the load!

LeadScan^TM
An incredibly potent tool within Groopz v2.0 is the ability for each sales rep to apply LeadScan™ filters to the user list displayed in their interface. These filters are applied to each site visitor to determine if they meet certain criteria. These criteria may include such specifics as information from a visitor's profile, length of time spent on a page, certain pages visited, a set of pages visited plus many, many more. These filters may be applied individually or in tandem to completely customize your prospecting efforts online.

LeadScan^TM is an important breakthrough for the online sales rep in that it allows for targeted and more efficient use of sales resources. By determining the characteristics of your ideal customer, and configuring LeadScan^TM to identify those characteristics in your site visitors, you are assured of focusing your proactive sales efforts on those prospects most receptive to your sales message.

Call Transfer A sales rep can transfer a discussion with a visitor to another available rep. This is invaluable when dealing with larger product offerings where certain reps may be more versed than others and sales collaboration may be called for. The transcript of the conversation will also be transferred.

Referral Information The sales rep may access the URL of the last page visited before hitting the Groopz v2.0 enabled site. This can help operators target their welcome message better and see, in real time, where web traffic is coming from.

Path Records
The operator keeps track of the path a user has followed throughout the site. The record will also reflect the time spent on each page. This provides the rep with precious insight into the customer's needs and interests.

Push Content to Visitors
The rep has the power to push any web-accessible content to the client. This can include text, music, images, videos, documents, applications, files or full HTML pages.

Profile Edit/Custom Profile Fields
A site administrator can define a set of profile fields. Each operator can then fill out these fields for each customer they talk to. For instance, while helping a visitor, a rep obtains the visitor's e-mail. This important data may be saved such that when the user comes back to the site, their profile will reflect collected information.

Intelligent Call Routing
Each page within your site may be assigned to any number of groups. Each sales rep may declare themselves a member of a group. If a web visitor, who is on a page that belongs to group X, requests help, then his/her call will be routed in priority only to those reps who declared themselves part of that group. This becomes important when, for example, you have both sales reps and technical support personnel. You would not want your sales reps handling tech calls and your technical wizards trying to sell something. Groopz v2.0 can sort it out for you!

Permanent Profile Storage
The profile of each user can be stored in one of two ways. Groopz v2.0 can integrate seamlessly with virtually any database application available. This means that you may use your existing database alongside Groopz for the ultimate in power. If your e-store does have access to a database or does not wish to acquire one, Groopz v2.0 can store the data internally.

Secure Chat
Each Groopz message is scrambled by an internal encryption algorithm. If a higher level of security is needed, Groopz users can run their servers using the HTTP Tunneling feature behind a secure SSL web server. This will provide full 128-bit encryption.

Real-time Chat Monitoring
With sufficient privilege, a Groopz v2.0 administrator can monitor conversations for a given sales rep. This means that you will see all the exchanges currently taking place between the selected rep and the customer. This is important for sales training and quality assurance purposes.

Personal Transcripts Access
Through the Groopz v2.0 interface, each sales representative or operator has the ability to review his/her transcripts. Individual reps will have access only to their own conversations. This feature is useful for a sales person who may be trying to recall important contact info or commitments made to a given customer.

Administrative Transcripts Monitoring
With sufficient privilege, a Groopz v2.0 administrator can access transcripts for ALL the operators. This feature is useful to monitor 'offline' how your sales reps are really doing!

Leave a Message
If there is no operator available when visiting a web site, the customer has the possibility to leave a message. Each message is forwarded via email to a list of recipients. Based on the group the visitor's entry page belongs to, the recipients may be different.

Scalable, Fault Tolerant Distributed Server
The Groopz v2.0 server supports distribution across physical machines. This means that several computers can act as a gate that gives access to the same Groopz domain. This allows the administrator of the Groopz server to spread the load of one domain and substantially increase scalability and integrity.

Frequently Used Responses
In certain circumstances, a sales rep may find themselves answering similar questions again and again. Groopz v2.0 gives the rep the ability to configure any number of "canned" responses to supplement personal replies and streamline the handling of multiple concurrent customers.

Multiple Server Monitoring
A single sales rep may monitor several sites simultaneously. This allows a small sales force to man multiple stores at the same time.

Automatic Software Updates
Each time it is started, Groopz v2.0 contacts the Groopz Update Server to check if there is any newer version available. If there is and if the user authorizes it, the application will download itself and commence with an upgrade automatically.

Customizable Interface Skins
You've undoubtedly spent much time and money in the appearance of your website. The Groopz interface can be completely customized to match the look and feel of your web site. Everything from the colors to backgrounds, icons, sounds and images can be modified so that Groopz integrates seamlessly into the design of your web site.

Sites4Brokers Support
Our support completes the successful implementation of groopz with installation, training, and website activation. Note: groopz needs to be ordered about two weeks before anticipated production.

•  Installation - configure the groopz connection, administration, and email interface; available by phone or in-person
•  Training - hands on training along with the initial creation of standard phrases and "push" pages
•  Website Activation - Insert the groopz applet on each web page; configure the applet to direct unattended state to contact us page.

* Prices quoted at discounted hourly rates that our hosting clients receive.
** Plus travel one-way